Returns & Refund Policy

At MiniCrate, customer satisfaction is our top priority. This policy outlines your rights and our responsibilities regarding returns, refunds, and exchanges.

Vending Machines & Equipment

Eligible Returns

We accept returns on vending machines or hardware if:

• The product is unused and in its original packaging

• The return request is made within 14 days of delivery

• The item is not damaged or customized

To initiate a return, contact us at [insert email] with your order number and reason for return.

 Non-Returnable Items

We do not accept returns for:

• Used or installed vending machines

• Customized machines or branded wraps

• Damaged items due to mishandling after delivery

• Digital content or software features

 Exchanges

If your machine arrives defective or damaged, we’ll offer:

• A replacement machine, or

• A repair at no cost (depending on the issue)

Please notify us within 48 hours of delivery with clear photos.

Refunds

Approved refunds will be:

• Processed to your original payment method

• Issued within 7–10 business days

• Subject to a restocking fee (if applicable) and return shipping costs, unless the return is due to our error

Consumables & Accessories

For hygiene and safety reasons, we cannot accept returns on opened consumables or perishable goods.

Unopened accessories (like payment devices or screens) can be returned within 14 days in original condition.

Return Instructions

Once approved, we’ll provide:

• ​A return authorisation number

• Shipping instructions

You are responsible for return shipping unless the product was faulty or sent in error.

 Questions?

If you have questions about returns or your eligibility, please reach out:

Email: ben@minicrate.net or andrew@minicrate.net
Phone: +447842019493