Shipping & Delivery Policy

Thank you for shopping with MiniCrate! Below you'll find everything you need to know about how and when your vending machine will be delivered.

Shipping Timeframes

Shipping times for MiniCrate vending machines and equipment vary depending on several factors, including:

• The delivery country and location

• The type of product ordered

• Customisation or installation services (if requested)

🕐 You will receive a personalized delivery timeframe via email shortly after your order is confirmed.
We believe in transparency, and we will keep you updated every step of the way.

Shipping Areas

We currently ship to:

• United Kingdom (Mainland & Northern Ireland)

• EU countries

• Additional countries available on request – please contact us for a custom quote.

Order Confirmation & Shipping Notification

Once your order is placed:

1. You’ll receive an order confirmation email.

2. Within 1–2 business days, we’ll email you a custom delivery schedule based on your location.

3. When your order ships, we’ll provide a tracking number and estimated arrival window.

Shipping Costs

Shipping fees are calculated based on:

• Your shipping address

• Order size, weight, and delivery method

• Any additional services (e.g. white-glove installation)

Final costs will be shown at checkout or quoted by our team if your delivery requires custom handling.

Damaged or Lost Deliveries

If your order arrives damaged or is lost in transit:

• Contact us at [Insert email] within 48 hours of delivery

• Include photos and your order number

• We’ll investigate and either replace or refund the item as appropriate

We’re here to help.
Email: ben@minicrate.net or andrew@minicrate.net
Phone: +447842019493